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87 lines
3.9 KiB
Python
87 lines
3.9 KiB
Python
# Copyright 2012 Google Inc. All Rights Reserved.
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#
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# Licensed under the Apache License, Version 2.0 (the "License");
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# you may not use this file except in compliance with the License.
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# You may obtain a copy of the License at
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#
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# http://www.apache.org/licenses/LICENSE-2.0
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#
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# Unless required by applicable law or agreed to in writing, software
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# distributed under the License is distributed on an "AS IS" BASIS,
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# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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# See the License for the specific language governing permissions and
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# limitations under the License.
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from gslib.help_provider import HELP_NAME
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from gslib.help_provider import HELP_NAME_ALIASES
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from gslib.help_provider import HELP_ONE_LINE_SUMMARY
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from gslib.help_provider import HelpProvider
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from gslib.help_provider import HELP_TEXT
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from gslib.help_provider import HelpType
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from gslib.help_provider import HELP_TYPE
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_detailed_help_text = ("""
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<B>TECHNICAL SUPPORT</B>
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If you have any questions or encounter any problems with Google Cloud Storage,
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please first read the FAQ at https://developers.google.com/storage/docs/faq.
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If you still need help, please post your question to the gs-discussion forum
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(https://developers.google.com/storage/forum) or to Stack Overflow with the
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Google Cloud Storage tag
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(http://stackoverflow.com/questions/tagged/google-cloud-storage). Our support
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team actively monitors these forums and we'll do our best to respond. To help
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us diagnose any issues you encounter, please provide these details in addition
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to the description of your problem:
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- The resource you are attempting to access (bucket name, object name)
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- The operation you attempted (GET, PUT, etc.)
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- The time and date (including timezone) at which you encountered the problem
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- The tool or library you use to interact with Google Cloud Storage
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- If you can use gsutil to reproduce your issue, specify the -D option to
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display your request's HTTP details. Provide these details with your post
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to the forum as they can help us further troubleshoot your issue.
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Warning: The gsutil -D, -d, and -DD options will also print the authentication
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header with authentication credentials for your Google Cloud Storage account.
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Make sure to remove any "Authorization:" headers before you post HTTP details
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to the forum.
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If you make any local modifications to gsutil, please make sure to use
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a released copy of gsutil (instead of your locally modified copy) when
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providing the gsutil -D output noted above. We cannot support versions
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of gsutil that include local modifications. (However, we're open to user
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contributions; see "gsutil help dev".)
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As an alternative to posting to the gs-discussion forum, we also
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actively monitor http://stackoverflow.com for questions tagged with
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"google-cloud-storage".
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<B>BILLING AND ACCOUNT QUESTIONS</B>
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For questions about billing or account issues, please visit
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http://code.google.com/apis/console-help/#billing. If you want to cancel
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billing, you can do so on the Billing pane of the Google APIs Console. For
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more information, see
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http://code.google.com/apis/console-help/#BillingCancelled. Caution: When you
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disable billing, you also disable the Google Cloud Storage service. Make sure
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you want to disable the Google Cloud Storage service before you disable
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billing.
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""")
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class CommandOptions(HelpProvider):
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"""Additional help about tech and billing support."""
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help_spec = {
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# Name of command or auxiliary help info for which this help applies.
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HELP_NAME : 'support',
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# List of help name aliases.
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HELP_NAME_ALIASES : ['techsupport', 'tech support', 'technical support',
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'billing', 'faq', 'questions'],
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# Type of help:
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HELP_TYPE : HelpType.ADDITIONAL_HELP,
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# One line summary of this help.
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HELP_ONE_LINE_SUMMARY : 'How to get Google Cloud Storage support',
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# The full help text.
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HELP_TEXT : _detailed_help_text,
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}
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